Privacy Policy

Last updated: March 2026

1. Introduction

Duaba Connect ("Duaba Connect", "we", "us", or "our"), a product of DuabaLabs, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our social media automation platform, APIs, scheduling tools, analytics dashboards, and related services.

This Policy applies to all services provided by Duaba Connect, including but not limited to:

  • Social media account connection and management
  • Content scheduling and automated publishing
  • Engagement automation and response management
  • Analytics and performance reporting
  • Physical marketing support coordination
  • API integrations and third-party platform connections

By using our services, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information

  • Full name, email address, phone number
  • Password (encrypted)
  • Organization or brand name

Social Media Account Data

  • Social media account tokens and credentials (securely stored via OAuth)
  • Profile information from connected platforms
  • Content you create, schedule, or publish through our platform
  • Engagement data (comments, messages, reactions)

Billing Information

  • Payment method details (processed by third-party payment processors)
  • Billing address and transaction history

2.2 Information Collected Automatically

  • IP address, browser type, device information
  • Usage data (features used, frequency, interactions)
  • Cookies and similar tracking technologies
  • Social media API response data and analytics

2.3 Third-Party Platform Data

When you connect your social media accounts, we receive data from those platforms in accordance with their APIs and your authorization. This may include follower counts, post performance metrics, audience demographics, and engagement statistics.

3. How We Use Your Information

  • To provide, maintain, and improve our social media automation services
  • To schedule and publish content on your behalf across connected platforms
  • To automate engagement actions you configure (replies, likes, follows)
  • To generate analytics reports and performance insights
  • To process payments and manage your subscription
  • To communicate with you about service updates, new features, and support
  • To coordinate physical marketing support services where applicable
  • To detect, prevent, and address security issues, fraud, or abuse
  • To comply with legal obligations

4. Data Sharing & Third Parties

We do not sell your personal data. We may share data with:

  • Social Media Platforms: To publish content and retrieve analytics on your behalf, as authorized by you.
  • Payment Processors: To securely process subscription payments.
  • DuabaLabs Ecosystem: Shared infrastructure for authentication, hosting, and platform services (DPS).
  • Physical Support Partners: Limited data shared with on-ground teams solely for executing approved marketing tasks.
  • Legal Requirements: When required by law, court order, or governmental regulation.

5. Data Security

We implement industry-standard security measures to protect your data:

  • OAuth 2.0 for social media account connections (we never store your social media passwords)
  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and principle of least privilege
  • Secure token storage and automatic token rotation

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account:

  • Your social media access tokens are immediately revoked
  • Scheduled content is cancelled and deleted
  • Personal data is deleted within 30 days
  • Anonymized analytics data may be retained for service improvement
  • Billing records are retained as required by law

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data ("right to be forgotten")
  • Revoke social media platform connections at any time
  • Export your data in a portable format
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@duabaconnect.com.

8. Cookies & Tracking

We use cookies and similar technologies for:

  • Maintaining your session and authentication state
  • Remembering your preferences and settings
  • Analytics and performance monitoring
  • Improving our service based on usage patterns

You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: